Infrastructure Management

Large portions of IT budgets go toward operations and infrastructure. Spending so much on these lights-on activities drains your internal resources and prevents your IT staff from pursuing more strategic endeavours. When you manage infrastructure through a trusted IT provider like Datacom, you get a low-risk, cost-effective service that lets you get back to your business.

With the skills to design, implement and support desktop, mid-range and SAN environments along with key vendor relationships, Datacom can manage infrastructure through a high-quality service aligned to the ITIL best practice framework. We have extensive experience managing over 8,500 physical / virtual servers, a wide range of networking devices and SAN storage devices. Managed infrastructure through us to get:

• Reduced cost: Lower your infrastructure management costs with defined SLAs and a Shift Left methodology that uses the lowest support costs to solve your support issue
• Increase ROI of IT investments: Leverage a per-device pricing model to ensure you reap the benefits of IT infrastructure replacements and upgrades
• Increase productivity: Services like spam filtering, proactive monitoring and maintenance of infrastructure enable identification and resolution of problems before users are affected

As part of how we manage infrastructure, we also have an end-to-end support offering to maintain and run your server environment smoothly, efficiently and proactively. We support and manage infrastructure with:

• Maintenance of server hardware
• Advanced 24/7 preventative system and performance monitoring 
• Security assurance services on a scheduled or ad hoc basis
• Server virtualisation
• Management and maintenance of enterprise security policies
• Proactive implementation of new patches, firewall reconfiguration or hot fixing systems
• Managed backup services
• Choice of server location – on your site or in our datacentres