Quality Assurance

Our goal is to minimise missed sales and reduce customer attrition and costs, while maximising customer satisfaction to enhance the perceptions of your brand. Our specialist quality assurance (QA) service – Connect Assurance – goes way beyond simply evaluating the customer experience. We monitor the customer experience, identify opportunities for self-help, reducing transactional volumes and optimise multi-lingual support.  Services include:

• Customer service
• Support entitlement   
• Technical support
• Service desks
• Loyalty programs
• Sales verification
• Data validation