Royal Flying Doctor Service keeps up good work

The Royal Flying Doctor Service's Queensland Section operates on a 24x7 basis, which is why the not-for-profit organisation sourced the professional services of Datacom.

Members of the Royal Flying Doctor Service in Queensland.


The Challenge

There is no downtime for the Royal Flying Doctor Service’s (RFDS) Queensland Section. It operates on a 24x7 basis, which is why the not-for-profit organisation sourced the professional services of Datacom. With approximately 400 staff across 14 locations, the organisation was seeking an IT partner to keep its workforce connected, and the Flying Doctor in the air. 

The Solution

Datacom delivered a package that encompassed a 24x7 service desk, three on-site Datacom staff at two locations, and management of more than 70 servers – all managed from Datacom’s Queensland offices. The RFDS also now aligns its primary systems with the existing Datacom Cloud disaster recovery solution. We snapped up the chance to work with the RFDS to deliver a solution, and despite the short timeframe, with a massive push the transition was completed successfully.

“The RFDS’s Queensland Section has experienced the benefit of a range of skills and knowledge in a package tailored to the unique needs of an organisation that works in the complex environments of health and aviation. The RFDS has appreciated Datacom’s strong customer service focus.” - Steve Cunningham – Manager, ICT, Royal Flying Doctor Service (Queensland Section)

“Our partnership with Datacom emerged through an exhaustive selection process, during which we identified Datacom as a strong IT partner rather than just simply a service provider.”

Steve Cunningham – Manager, ICT, Royal Flying Doctor Service (Queensland Section)