Resounding endorsement for ‘as a service’ delivery

Australia’s Department of Health has a diverse set of responsibilities, but there is a common purpose throughout – better health and well being for all Australians, now and for future generations.

Australia’s health system is world class, supporting universal and affordable access to high quality medical, pharmaceutical and hospital services, and health promotion and disease prevention campaigns. This is achieved by strengthening evidence-based policy advice, improving programme management, research, regulation and partnerships with other government agencies, consumers and stakeholders.

The Challenge

From March 2015 Datacom became responsible for the Australian Department of Health’s ICT infrastructure in a $242 million support services contract. The Department was seeking a partner who could provide IT support constructed solely around an outcomes-based, fully-managed consumption-based pricing model that delivered a solution set that would better fit the Department’s needs.

The Datacom Difference

The five-year contract, awarded after a fiercely competitive process, is considered a ground-breaking departure from traditional IT Services outsourcing. Our proven track record working with all levels of government has enabled us to build a strong team nationally, able to deliver this extremely complex and sizeable transition on time and to expectation.

Transition of the IT support services took six months and established a support capability for a dedicated Enterprise Data Warehouse, three incumbent data centres, and approximately 490 servers and associated solutions servicing 4,000 users. This was achieved with a harmonious effort out of Canberra where we have a large dedicated team on site with the Department of Health. Service Desk support continues to be provided from our office in Queensland, infrastructure support from our Sydney office, and security from our national Technical Security Services team. The next phase of transition is the migration of the Department’s data and ICT workload onto a purpose-built cloud platform.

We have a considerable portfolio of Federal Government work. New contracts span CrimTrac and the Department of Immigration and Border Protection, complementing established engagements with the Department of the Environment, Australian Taxation Office, Australian Competition and Consumer Commission, National Health and Medical Research Council and Airservices Australia.

“Our relationship is starting positively with many improvements occurring now in the day-to-day ICT environment and I like Datacom’s commitment to improving end user satisfaction with ICT.”

Matt Yannopoulos, Chief Information Officer, Department of Health, Australia