Self-service solution offers high visibility in real time for AA Insurance

AA Insurance is a joint venture between the New Zealand Automobile Association and SunCorp. Its objective is to meet the insurance the needs of AA members by providing car, contents and home insurance. AA Insurance has a Standard and Poor's A+ rating.

The Challenge

Experience has shown that approximately 40% of HR implementations fail, either through ‘post payroll implementation exhaustion’ or because of poor ROI of a wide ranging HR product.

As a long-time customer Datacom’s outsourced payroll solution, DataPay, AA Insurance (AAI) had already extended the solution by adding the employee self-service module, DataESS. 

DataESS also gives AAI managers access to the Executive Dashboard which provides a dashboard of key company indicators featuring a live set of graphs that utilise existing payroll data at a click of a button. It displays information such as the organisation’s average staff turnover and outstanding annual leave balances.

The Solution

When the company sought an HR solution it was a natural step to deploy the Datacom DataHR solution that is built on the Datacom integrated payroll and self-service platform.

AAI wanted a system that was easy to implement and could provide the company with timely and accurate information at any point in time.

Datacom’s HR framework has been designed so that AAI’s HR team can apply progressive commitment to the HR implementation. HR functionality is not ‘bundled’ but rather AAI can set the agenda for content and timeline, implementing only what is wanted for their organisation and adding further modules as they grow.

Datacom’s proven expertise in payroll and HR solutions ensured a successful and smooth implementation and transition.

"For us the total remuneration data was important. It was helpful to have a breakdown of all remuneration components, including superannuation. A key benefit is being able to easily access this information for timely and accurate reporting by both the HR team and operational managers at any point of the year, but this functionality is particularly important during the annual salary review process. Giving staff visibility of their entire remuneration package throughout the year is a real bonus so that they know the real income rather than just base salary."

Casey Armstrong - HR Manager, AA Insurance


AA Insurance extended its current Datacom payroll platform, DataPay, with DataESS and DataHR to create an integration payroll and HR solution with employee self-service capability.