Foodstuffs Auckland and Datacom work together

Datacom won over Foodstuffs Auckland and was rewarded with more work.

The Challenge

Foodstuffs Auckland Site Support Services developed from initial project activity for an in-store upgrade deployment project in 2006 to a full outsource of all field and parts distribution services to over 200 stores throughout the Foodstuffs Auckland region (Taupo North). The field operation service to Foodstuffs provides 24x7 end to end support for Point of Sale (POS) & Backend devices for all stores across the region – by doing good work, we were getting more work.

The Solution

As part of this transition of service we strategically utilised our regional locales as parts distribution hubs to house the hardware spares and engineers locally to each store. The parts distribution strategy provided an immediate improvement to the end users experience with part availability reduced from up to 36 hours to 2 hours - Datacom’s agility, passion and enthusiasm in motion.

Datacom were selected to work as part of the Foodstuffs extended team due to our ‘can do’ approach, culture and relentless commitment to delivering the best service to our customers. We consistently deliver and drive the service levels for Foodstuffs to an exemplary standard without jeopardising the end user experience or quality in service.

In 2007/2008 Datacom and Foodstuffs embarked on another joint Project ‘Collect’ which was nominated and won the Computer Excellence Awards Winner in 2008 for the ‘Infrastructure Innovation’ award. This project was another example of our commitment to diversity, innovation and integration with our customer’s objectives. This project was successfully delivered by two organizations but one team. 

“You have made a liar of me, I have said in the past that you can’t contract enthusiasm, the efforts from Datacom in supporting project Collect has shown that while it’s not in any contract, enthusiasm and perseverance can be delivered.”

Malcolm Paul – GM Information Service, Foodstuffs