• Physical Security - maintaining the highest level of security, dealing with visitors, authorised and unauthorised personnel,
• 100% availability - Staff knowledge in dealing with environmental and site issues,
• Staff knowledge in dealing with clients needs,
• Hardware installation standards
• Providing a total solution including hosting, management and DRP.

• Located at St Leonards in Herbert Street and is close to all support services such as fire, police and Telstra.
• The location is handy to both road and rail routes but is not on a major access route.
• The location is also not on the normal flight paths for airplanes approaching or departing the airport.
• The DSD's central location ensures it is accessible to all people needing to operate in the central city

Security

• Whilst it is not our intention to give consideration to the influences
  of terrorist attack or war, there is a deliberate policy of not
  advertising externally on the building the presence of a Data Centre.
• There are no identified industrial hazards in the vicinity.

Environment

• The DSD is built as a separate self-supporting building within the concrete exterior walls of a warehousing/office facility.
• The total floor space of the DSD is 240m2. There is also another 60m2 of raised floor area that can be quickly converted in Computer Room area when required.

Physical Security

• Staffed Site - The DSD is manned 24 x 7 x 365 by operations (NOC) staff.
• Staff Access - Permanent access to the DSD exists for only those people who work in the DSD.
• Authorised Client Access Lists (CAL) - CAL's are used to restrict entry to authorised personnel only.
• Photo ID - All visitors to the DSD are subject to a positive visual identification checks prior to entry at all times.
• Access card controlled doors - All doors in the DSD have access control by security proximity cards. The doors activity is recorded and can be used for auditing, reporting, etc.
• Back to Base Monitoring - A security company is employed to monitor the security system remotely including the site activity
• Detection Systems - Passive Infrared Movement Detectors and door contacts are fitted and used. These are installed where necessary to monitor and secure the manned environment and building perimeters.
• Deadman - The Security system includes a Dead-man facility that provides off-site notification if the after hours onsite staff do not respond due to an accident or incident.
• CCTV - 12 CCTV cameras are fitted throughout the DSD to monitoring all the access doors and secure areas. The footage is digitally recorded with a 3-week online retention.
• Site Construction - The DSD is built as a separate self-supporting module within the concrete exterior walls of a warehousing/office facility. The DSD walls are fitted with a layer of security meshing within the wall panelling.

Fire Protection

• Inergen Gas - The DSD is protected by a 30-bottle Inergen gas fire suppression system.
• Fire Extinguishers - Hand held CO2 fire extinguishers are located strategically throughout the facility for use as required by onsite staff.
• Fire Rating - The DSD perimeter walls have a fire rating of 2 hours.
• VESDA - A 'Very Early Smoke Detection Apparatus' is installed in the DSD.
• Dual Smoke Detection - Smoke detectors within the DSD have two forms of smoke detection, Photo-optical and Ionisation. The Detection System is designed to contact the fire brigade and the Back to Base security at a Stage-1 detection.
• Fire Detection Notifications - Audible Sirens and Visual Strobes and Signage are fitted throughout the DSD to notify of a fire detection alert.
• EPO - An 'Emergency Power Off' system is available within the fire detection sequence at a Stage-2 fire detection, or by manual process by the on-site NOC staff.
• Inergen Suppression GAS - A Stage-2 fire detection triggers the evacuation sequence prior to the Inergen Gas being released.
• A fireproof safe - A safe is located on-site, and has a 4-hour fire rating.
• Maintenance - The fire systems are maintained on a monthly basis.

Air Conditioning

• Four (4) Process Coolers - Atlas & Stulz Process Coolers are fitted providing a total cooling capacity of approximately 850,000 BTU.
• Temperature and Humidity - The process coolers are designed to run and maintain a stable level of temperature of 22 degrees Celsius and a humidity of 50%.
• Air Cooled Units - The Process Coolers use condenser fans to providing cooling, minimising the use mains water-carrying pipes into the DataCentre area.
• Monitoring - Temperature and humidity is monitored via the environmental monitoring panel, which is integrated into the Security system.
• Water Detection - Underfloor water detectors are installed with each Process Cooler and monitored via the environmental monitoring and the Security system.
• Maintenance - The Processed Coolers are maintained monthly on a Comprehensive Maintenance Plan.

Power Services

• UPS - Dual 200kVA UPS system (paralleled) with a 20 minutes backup battery
• Generator - 550kVA Cummins with a 12-hour run time at a full load. Diesel Replenishment contracts are in place. The generator is housed within a secure, soundproof enclosure within the DSD facility.
• Power Distribution - The DataCentre is fitted with 8 separate sub Distribution Boards that are used to feed the DataCentre equipment providing redundant power board feeds.
• Power Supply Grid - The mains power is supplied by the Gore Hill substation, which also supplies the Royal North Shore Hospital. This ensures priority repair in the event of power loss.
• Monitoring - The UPS, generator and mains power systems are monitored via the environmental monitoring panel and security system.
• EPO - An 'Emergency Power Off' system is available within the fire detection sequence at a Stage-2 fire detection, or by manual process by the on-site NOC staff.
• Maintenance - The UPS and Generator power systems are maintained quarterly.
• Special Power Requirements - Specific customer power requirements can be installed as part of the implementation project. Any additional costs will be agreed during contract negotiations.

Network and Telecommunications Infrastructure

Internet

• Internet Access - Currently the DataCentre maintains dual 200MB Ethernet connections. The primary link is provisioned by Optus and PowerTel provisions the secondary link. These services are provided over their own fibre infrastructure.
• Fibre Services - The Telco fibre cabling that services the DSD are run into facility from diverse physical locations and enter the facility on opposite sides of the building with a minimum of 15 metres separating the cable runs once in the DSD.

Telecommunication

• The Telecommunications providers -
  • Telstra.
  • Optus
  • PowerTel
  • Uecom

• Fibre Services - All of these providers have optical fibre servicing the DSD.
• Copper Services - Telstra and Optus also have copper infrastructure servicing the DSD.

DataCentre NOC Services

The base NOC staffing level is geared to provide the following:

• Security & Access - Monitoring and administration of all access to the DataCentre 24x7.
• Site Monitoring - The monitoring of all DSD environmental services and the management of all maintenance requirements in line with the service level agreements relating to availability.
• Tape Management - Tape changes, arrange off-site storage, scheduling, monitoring, troubleshooting and escalations.
• Dispatch/receipt - equipment and reporting.
• Smart Hands - Problem resolution assistance or 1st level support, including basic network/server fault diagnosis (under Customer/Help Desk guidance) and System and Network checks.
• Systems Processing - Batch or systems processing can be performed by the NOC under an agreed contact term.
  

Melbourne Area Data Centre