Contact Centres

Datacom designs, installs, and operates Contact Centres for some of the world’s largest and most respected companies, with delivery centres in Australia, New Zealand, Malaysia, and the Philippines. We blend the varied service and language skills from each contact centre location to create value-driven, cost-effective quality customer care that can be delivered globally to suit the needs of your business and customers.

Customer satisfaction is at the heart of Datacom’s COPC accredited contact centre sites. With an emphasis on first call resolution of customer queries, our call centre services incorporate call monitoring and quality assurance, to maintain call quality. Whether your business requires telesales, technical support, handling of inbound calls or outbound calls, transaction handling and monitoring, or a combination, Datacom’s business process outsourcing (BPO) division can create and manage a contact centre tailored to your needs.

Datacom offers a large number of contact centre technology solutions, including CRM tools, Telephony IVR and CTI, payment gateways, a Global VoIP telephony network, management automation tools, workflow automation tools, knowledge-sharing technologies, integrated service management tools, and business intelligence technology. We work in true partnership with our contact centre clients, consulting at every step to build in world class customer engagement, whilst providing ongoing product and service improvement plans to create the best long-term customer retention levels and reputation.

Datacom has won many Contact Centre awards. We are able to achieve consistent delivery of call centre and contact centre services, irrespective of where customers are located. Our demonstrated ability to be flexible and work within clients’ processes creates a seamless, cost effective, 24 hour (where required), “fully branded experience” for our clients

Datacom follows the Six Sigma protocol. We are constantly rated well for our people management, and aim to be an employer of choice for contact centre employees.

Contact Datacom’s Business Process Outsourcing division via our Feedback and Enquiries form, to find out more about how we can help you build a world class contact centre. Alternatively, view our Contact Centre Case Studies.

Meet the People

General Manager, Manila
What I like most about Datacom is the company wide entrepreneurial culture that fosters creative & innovative employees.

General Manager, Professional Services SEA
It's great having the opportunity of working with such a talented team.

Divisional Manager, Manila
I enjoy coming to work because of the motivation from the people and the determination to create quality solutions.

Datacom Employee, Sydney
I enjoy working at Datacom because of the friendly and team based environment.

Datacom Employee, Sydney
I enjoy enabling technology solutions that help our customers better their businesses.

Operations Manager, Manila
Two words “Datacom Rocks!" The people and the environment are simply fantastic. There is a new challenge at every corner

Account Director, Delivery ACT
Datacom does exciting things, they team with their customers to deliver innovation. That’s what I like.

Business Development Manager, Sales ACT
What I really enjoy is the broad spread of capabilities Datacom has to offer.

Team Lead Netgear, Manila
Datacom recognises people with the right passion and gives them the opportunities they deserve.

Business Manager, Manila
I enjoy working with a company that recognizes ‘challenging the now’ is as important as ‘celebrating success’

Professional Services Manager, Manila
I enjoy the autonomy given by the team to contribute to the development of one’s own business unit.

Infrastructure & Facilities Manager, Manila
I relish the opportunity to contribute in the growth of Datacom and working with innovative people.

Acer Real Time Manager, Manila
Witnessing talented individuals orchestrate ideas everyday, allows me to learn new things on a personal level.

Business Manager, Sydney
I love working at Datacom, the work is challenging and no day is the same.

Business Manager, Manila
The challenging work environment allows me to learn and grow. I enjoy sharing the skills I’ve acquired with the team.

Team Manager Microsoft, Manila
I love the continuous growth and learning offered by Datacom, to be able to help discover and develop people’s potential

Business Manager, Manila
I enjoy the challenges of working in a dynamic environment, supported by a group of dedicated people.

Operations Manager, WA
The people at Datacom are genuinely passionate about client’s needs, making Datacom a great place to work.

Clients Remarks

Jenni Philippa, AusIndustry
I absolutely recommend Datacom. They provide call centre services which are second to none!

Related Case Studies

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Solutions

Contact Centres

Meet the People

Clients Remarks

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