Awards

Remote Support

Datacom's Remote Support Services include:

1) Helpdesk

Datacom offers a single point of contact 24 x 7, with features including:

Single Point of contact for all incidents requests and problems.
Recording, classification and assigning of tickets to the relevant technical resolver groups.
Multiple channels of support (web, phone, email, fax etc).
Co-ordinated response across Datacom teams.
24x7x365 coverage.
Central management of P1 (Severity 1) incidents.
Complement to Service Desk solution after hours.

2) ITIL aligned Service Desk

Datacom offers an ITIL aligned full Service Desk with a proven capability to increase end user satisfaction, increase First Time Resolve and Reduce Support costs.

Some of the features of our highly scalable and flexible offering are:

Skilled staff with a proven track record of first-call resolution.
Coordinated call ownership and end to end lifecycle management.
Monitoring and reporting of calls against agreed service levels with automatic escalation if thresholds are approached.
Mechanism to log tickets through a variety of communication channels including phone, fax, web and email.
Fulfilment of standard change requests (Soft MAC’ s - e.g. User Admin process to Create, Modify, Disable and Delete users).
Root-cause analysis to address underlying causes and reduce reoccurrence.
VIP support for named executives and other end users that need premium support.
Flexibility solutions to cater for a variety of support needs that include Shared, Dedicated and Onsite and support solutions.

Read more about Desk Side Support and Self Help

Meet the People

Development Services Manager, Queensland
I love the way we’re free to create, build value for customers and achieve our personal, team and company goals.

Project Manager, Victoria
Datacom allows me to work on a broad range of infrastructure projects with customers in a variety of industries.

Solutions Architect, Sydney
I enjoy working with Datacom because it is a dynamic organisation, always focused on finding better ways to serve.

Client Executive, Perth
I enjoy the culture that we have here in the West and the professional sales approach we take to market

Account Manager, Victoria
I absolutely love working with a cracking team of specialists. Even better they make me laugh every day!

Project Manager, Infrastructure Projects Queensland
I enjoy working for Datacom as it provides a supporting and friendly environment.

National Vendor Manager, Queensland
The opportunities within Datacom provides a stimulating environment that continually challenges and motivates.

General Manager Services, Perth
I enjoy networking with various parts of Datacom to utilise our skills & experiences.

Business Development Manager, Victoria
Great people who inspire me every day to do better, aim higher and achieve more and with lots of laughs along the way.

General Manager - Data Centre, Perth
Datacom to me means flexibility, accountability and vision. This translates to enjoyment, achievement and satisfaction.

PreSales Technical Consultant, ACT
Datacom is a dynamic, forward-thinking company that can respond quickly to fulfil customers’ IT needs.

Business Manager, Managed Services Queensland
Datacom offers structure and support, and the freedom to create business and achieve personal goals.

General Manager, Managed Print Services, Perth
DCSWA is a high impact, team orientated business with the “can do” attitude that makes me bounce out of bed every day!!

Service Delivery Manager, Queensland
Having only just started, the Datacom QLD team are great and friendly to work with.

Business Manager, Infrastructure Projects Queensland
I enjoy an organisation where our people directly make a difference to the constant growth of the Company.

Client Executive, Sydney
It’s great to be part of such a passionate team focused on delivering solutions to our clients.

Client Executive, Managed Print Services Perth
Dedication, Focus, Innovation & Customer Service = The Right Fit every time !! = Datacom WA

Clients Remarks

Glenn Casarotto, Real Insurance
Datacom greatly assisted by providing competitive pricing, prompt delivery and excellent service.