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Datacom provide specialist contact centre services to the Technology sector.
Datacom is entrusted to manage our client’s customers, be they consumers, commercial business customer or enterprise–level organisations and partners.
Datacom works with the world’s leading technology companies and support them with technical diagnostics, troubleshooting and customer service.
At Datacom we have many years experience designing case management processes and tools that allow us to manage case problem segmentation. We also possess considerable skills designing the contact centre to provide the best first time experience for a customer contacting the centre with a technical problem.
Our experience in providing technical support is always focused on consistent delivery to provide first–call resolution, delivering a consistent and repeatable service, fostering knowledge management and providing our teams with desktop access to the tools they need to effectively troubleshoot and care for your customers. We understand the importance of escalation management, enabling the right person to speak to the right person, fast.
Types of technical support Datacom provides include:
It's great having the opportunity of working with such a talented team.
It feels great to work in an environment where customers and people are seen to be important.
Great people, great culture, ethical and open - a company to be proud to work for.
I enjoy working in an organisation where local management can make decisions affecting local customers.
Glenn Casarotto, Real InsuranceDatacom greatly assisted by providing competitive pricing, prompt delivery and excellent service.