Solutions



Contact Centre Awards

Datacom’s contact centre business has won many contact centre awards in Australia, Malaysia, and elsewhere.

ARN IT Awards 2009 - 2007

  • ARN IT Awards - Best Green IT project of year 2009
  • ARN IT Awards - Best Green IT project of the Year 2008
  • ARN IT Awards - Best Green IT project of the Year 2007


CCAS Awards 2008
Australia:

  • Datacom Connect Australia – Corporate Category for Best Outsourced Contact Centre GOLD
  • Andrew Peel – Individual Category for Best Contact Centre Manager of the Year (Over 100 seats) SILVER
  • Andrew Scarra – Individual Category for Best Contact Centre Team Leader of the Year (Over 100 seats) GOLD
  • Michelle Burton – Special Programs Category for Best Customer Relationship Program (Over 100 seats) BRONZE


South East Asia:

  • Datacom SEA – Corporate Category for Best Outsourced Contact Centre SILVER
  • Lisa Lu - Individual Best Contact Centre Champion of the Year (Over 100 Seats) BRONZE


Contact Centre World Awards 2008 (APAC)

  • Best Sales Agent in APAC (gold medal)– Edwin Law (Australia)
  • Best Customer Service Agent in APAC (Gold Medal)– Kylie Leanne Johnson (Australia)
  • Best Trainer in APAC (Gold medal)– Sonia Gorgievska (Australia)
  • Best Supervisor in APAC (Silver medal) – Evan Donnelly (Australia)
  • Best Contact Centre over 100 seats (Highly Commended) – Represented by Todd Gorsuch (Australia & SEA)
  • Datacom was also Highly Commended for Best Contact Centre over 100 seats. 


Contact Centre World Awards 2008 (WORLD)

  • Best Sales Agent in APAC (gold medal)– Edwin Law (Australia)
  • Best Customer Service Agent in APAC (Bronze Medal)– Kylie Leanne Johnson (Australia)
  • Best Trainer in APAC (Bronze medal)– Sonia Gorgievska (Australia)


CCAM Awards 2008

Datacom can be conclusively viewed as the best outsourcer in Malaysia in 2008 with the best talent and greatest contribution to society, winning the following:

  1. Best large contact center >50 seats
  2. Life time achiever award
  3. Agent of the year
  4. Corporate Social Responsibility
  5. COPC, specialist skills in Shared Resource,
  6. Second place - Best team leader


Government Contact Centre Excellence Awards 2008

  • Datacom Connects AusIndustry Hotline Team - Finalists


CCAM Awards 2007

  • Datacom Malaysia Silver Winners for the Best Outsourced Contact Centre


CCAM Awards 2006

  • Asia Region Contact Center of the Year 2006 Silver Winner


CCAS Awards 2005 – 2007

  • Datacom Malaysia Silver winners for best new Contact Centre, Outsourced Contact Center and individual awards.

Meet the People

Clients Remarks

James O'Donnell, Aussie Home Loans
Datacom allows Aussie to capture the value of process improvements and a true willingness to engage.


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