Solutions



Certifications

Datacom has adopted world best practice in quality frameworks and processes for our contact centres and call centres.

Our people and processes are certified to industry standards such as COPC, ITIL and ISO 9000. Commitment to these standards is combined with a culture of passionate people focused on providing creative quality solutions.

Datacom is driven by data management. All operational processes and outcomes are measured. This enables a clear understanding of performance and performance drivers, to measure change.

Datacom applies both COPC benchmarking and Six Sigma methodologies to understand data and to facilitate process improvement in contact centres and call centres. Datacom is proud of the work undertaken by its COPC-2000 registered coordinators and Six Sigma process champions.

 

Meet the People

Clients Remarks

Glenn Casarotto, Real Insurance
Datacom greatly assisted by providing competitive pricing, prompt delivery and excellent service.


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