Solutions

Contact Centres

The world’s largest and most respected technology companies benefit from Datacom’s COPC accredited sites, industry recognised regional best centres and flexible tailored offerings.

We work in partnership with our clients, consulting at every step to build you world class customer engagement and product/service improvement plans to create the best long-term customer retention levels and reputation.

We have sites in Malaysia, Australia, New Zealand, China and the Philippines and blend the varied service and language skills from each location to create excellent, cost-effective service that can be delivered globally.

Datacom is an organisation that is backed by certifications and awards. We are able to achieve consistent delivery of services, irrespective of where customers are located. Our demonstrated ability to be flexible and work within clients’ processes creates a seamless “branded experience” for our clients.

Leveraging our technology heritage, Datacom has numerous technology solutions to support the contact centre. Examples include CRM tools, Telephony IVR and CTI, payment gateways, Global VoIP telephony network, management automation tools, workflow automation tools, knowledge-sharing technologies, integrated service management tools, business intelligence technology and many more.