Application Outsourcing

Datacom maintains and manages line-of-business software applications on your behalf, creating efficiency, quality and cost advantages when compared to in-house support.

Internal IT teams are often asked to use their intimate knowledge of a business’ operations to drive innovation and business improvement, a task that leaves little time for the maintenance of legacy systems.

One of Datacom’s long-standing core competencies is application outsourcing, a practise in which we accurately and cost-effectively support and enhance IT systems, which may be:

• Built by Datacom where our core application knowledge is stronger than our clients
   
• Built on older technologies which require rare or expensive technical resources
   
• Not central to our clients’ business value creation or innovation initiatives
   
• Of a scale unsuitable for client in-house maintenance and development

Datacom provides high quality and reliable application outsourcing services that address cost reduction and business value creation priorities. Our experience extends across industry, including clients in the commercial, banking, transportation, postal, justice, social services, health, and government sectors.

Our services include:

• SLA-based application management, including availability, quality and reliability metrics
   
• Shared use of tracking systems so our clients can ‘look into’ the performance of their application at any time
   
• Scheduled reporting against SLA’s and balanced scorecards
   
• Risk-share models to give SLA/ KPI measures ‘teeth’
   
• Fixed and variable resourcing models to best meet your budget and application needs
   
• Total flexibility to adapt your outsource commitment to changing business needs