Is part of your IT staff's job to empty all the garbage cans in the office every day? Probably not. So why bog down your team with time-consuming, technical desktop support that detracts from strategic initiatives? Datacom’s Service Desk Team takes desktop services incident management off your plate – including moves, adds and changes. And our onsite and remote Desktop Services Support teams handle the more advanced desktop services support issues, keeping your IT experts focused on their high-level, strategic goals.
When you keep desktop services support in house, you could end up:
Datacom’s Service Desk Team takes onsite and remote desktop services incident management off your plate – including moves, adds and changes. And our onsite and remote Desktop Services Support Team handles the more advanced desktop services support issues, keeping your IT experts focused on their high-level, strategic goals, not desktop services.We also let you leverage remote desktop services to fix your issues fast.
We use a “shift left” methodology to engage the lowest cost of resources to help resolve your user’s desktop support issues quickly, using remote desktop services where possible. Our remote desktop services team is focused on empowering the user to self-help, resolving incidents on the first call and employing techniques to resolve advanced desktop services issues before they need to be escalated to the Desktop Support Team. When you outsource your onsite and remote desktop services needs to Datacom, you can count on:
In addition to onsite and remote desktop services, we offer you the convenient choice of utilising a variety of programs that will help you optimise your desktop environment, including procuring the right Microsoft volume license agreement, software asset management, desktop deployment and more.
Want more information about Datacom’s onsite and remote desktop services? Complete the form above and a local Datacom desktop services representative will be in contact soon.