Managed Services for Parallels Automation Suite
Datacom provides a range of comprehensive support offerings to maintain, manage and run your Parallels Automation Suite environment efficiently, securely and proactively.
Customers of cloud services demand very high levels of availability, the flexibility to frequently change the services they consume and the confidence of knowing their critical business data is secure from loss. To provide these assurances, Datacom delivers to Parallels Automation Suite customers the tools, specialist skills and systems to manage this business critical provisioning and billing system.
With more than 45 years’ experience in the provision of support for critical systems, Datacom is the exclusive provider of managed services for Parallels Automation Suite. Our support for Parallels Automation is directly backed by a team of 30 support specialists, applying the disciplines of the internationally recognized ITIL support methodology and available to you and your clients 24 hours a day, 365 days a year.
Key Benefits
Around the clock response
Our technical support team is available 24 hours a day, 365 days a year with a 15 minute response to critical incidents.
Reduce costs
Lower your management costs by accessing only the resources you need when you need them from our team of technical and business support specialists.
Reduce customer downtime
Proactive system management increases availability and helps avoid the costs and adverse impacts of unplanned interruptions to the service you provide your customers.
Manage change
Applying a rigorous ITIL aligned change control process ensures your environment is kept up-to-date, allowing you take advantage of the latest product features and helping you to bring new services to market faster.
Support your customers
Accelerate the growth of your cloud services‘ business by leveraging Datacom’s end-user support service using email, chat or voice to enhance the satisfaction of your customers with your service.
To find out more on how Datacom can support your Parallels Automation platform please complete the Enquiry form on this page or contact us by email at parallels-ms@datacomgroup.net