Social Media Services
Social media services with Datacom
Social media channels are more than just a marketing add-on. They are a vital part of the customer connection mix – a means for engaging and supporting your customers, wherever they are, 24/7. And at Datacom Connect, we’re experts at managing our clients’ online presence and brands around the clock.
Social media services for private organisations
Social media services for public sector
Our proven social media solutions integrate seamlessly with your traditional contact centre operations, as well as our customer service, sales and technical support services, providing a complete solution. We take care of everything, from monitoring and responding to online chatter through to actively managing online brand sentiment, sharing our expert knowledge of your products with the online world. We offer:
- Scalable, multi-lingual contact centres and solutions
- Integrated social media, live chat and email support services
- Brand promotion and marketing
- Campaign and rapid-response management
- Business intelligence and reporting
- Content management and response
- Brand conversation analysis
- Online content impact analysis
- Consolidated marketing and customer service activities
- Increased brand reach and penetration