Services for Product Recalls in Australia

Don’t Let Australian Product Recalls Cripple Your Business – Datacom Handles Product Recalls in Australia and Does the Extra Work for You

Think your business is safe from a product recall? It’s likely many of the organisations behind the more than 400 Australian product recalls in 2011 thought the same thing.

You might ask, “Why put so much effort into an event that may only occur once in a blue moon?” Even if organisations only face product recalls in Australia once, the process can be more than a little disruptive — it can be downright disastrous to your business if you don’t have a plan. By law, your organisation must go through a harrowing process to rectify Australian product recalls through the Australian Competition and Consumer Commission involving:

• Formulating a recall and reporting strategy

• Notifying customers affected by product recalls in Australia

• Finding the defective products or product components

Datacom can help with product recalls in Australia

This process of Australian product recalls involves time and resources spent:

• Handling a large volume of communications and interactions: Your organisation might be flooded with calls from tens of thousands of customers fretting over your Australian product recalls. Imagine not having enough staff to handle these calls about product recalls in Australia and losing your customers’ trust?

• Spending money and time to get the word out: You might be forced to spend thousands in advertising to ensure you’re able to tell the majority of your audience about your product recalls in Australia.

• Monitoring brand sentiment: If left unchecked, your product recalls in Australia could be the next YouTube fad or Twitter trend. The bottom line: The public or media could decide your brand’s fate for you if you don’t take charge first.

• Meticulous progress measuring: If you miss a step in your reporting, you could face government penalties for product recalls in Australia, lose sales and customers and suffer irreparable damage to your reputation. It’s for these reasons you need someone to do all that work for you before the recall hits the ACCC Australian product recalls register so you can get back to what you do best — your core business.

Datacom specialises in ensuring Australian product recalls comply with government standards

Datacom's services for product recalls in Australia are like insurance against product recall headaches. We offer the only full-scale services for product recalls in Australia — to companies in a range of industries. From faulty power tool chargers to washing machine defects, we’ve got you covered.

Datacom's services for product recalls in Australia make recalls easier by supplying:

• A multi-channel, brand-focused approach: Through our Australian product recalls services, your customers learn about your recall through social media, SMS, chat, mail, email or the traditional phone in a contained/controlled environment. All interaction and communication we deliver through our services for product recalls in Australia will align with your image. We’ll even provide a customised, temporary web site including self-help tools to qualify out ineligible customers and detect and prevent fraud and duplication as part of our Australian product recalls services.

• Brand sentiment monitoring: Several of our Australian product recalls clients have actually received positive reactions from their customers because their recalls were handled so well. Through our social media monitoring service, you can count on Datacom's Australian product recalls services to track and react to online mentions on your behalf to ensure customers, prospective customers and the media are properly educated about your product recalls in Australia.

• Comprehensive reporting and analysis: Our Australian product recalls solution has a built-in compliance process and management system so that all the paperwork and communication with government compliance agencies is taken off your hands. We track every detail and customer communication as part of our product recall services so you don’t have to.

Want to know more about our Australian product recalls services? Read our related links and blog posts, or fill out the contact form to have an Australia product recalls representative get in touch with you.