Government Services
Connect with the Community
Our Government Services team is a tried, tested and trusted partner for Australian and New Zealand government departments and agencies, with proven experience in the design, delivery and continuous evolution of citizen experience platforms. We offer a suite of services and solutions that enable your department to engage with the public effectively, enhancing your department’s reputation and brand.
- Evaluate customer contact drivers
- Identify and prioritise engagement methods
- Implement best-practice process improvements
- Engage across multiple online and traditional channels
- Maximise ‘self help’ opportunities
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- Engage effectively with the community
- Deliver responsive services to individuals
- Provide consistently high service levels
- Improve customer satisfaction
- Enhance your department’s brand
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Our breadth and depth of experience means we understand the practical, regulatory and budgetary complexities and requirements within the government arena. As such, we focus on delivering tailored solutions that optimise performance in the most cost-effective way, leveraging our team’s COPC, Six Sigma, ITIL and ISO accredited expertise.
- Strategic engagement consultancy
- Inbound and outbound services
- World-class contact centre services
- Online, social media and live chat services
- Community engagement technologies
- ‘Times of crisis’ scalability
- Scripting, learning and process development
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- Real-time onsite support
- E-learning initiatives
- Mail-out support
- RSVPs for government events
- Data cleansing
- Website audits
- Outbound surveys
- Compliance framework consultancy
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